Returns & Exchanges

Returns

Your product may be eligible for a full or partial refund if it meets all the following requirements :

        1. Rosinbomb is contacted for return authorization within 30 days of receipt.
      1. Products are in unused condition.
      2. Products are returned in original packaging.

Used presses are eligible for a partial refund if they meet requirements 1 and 3 as stated above. Used presses will be charged a base $100 restocking fee.

If press arrives damaged or in need of repair/ replacement of parts, these cost will be deducted from the refunded amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a refund. If you are eligible for a refund, then a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. We recommend you consider using a trackable shipping service and purchase shipping insurance. We are unable to guarantee that we will receive your returned item.

 

Exchanges

A defective or damaged product is eligible for replacement provided that the product arrived damaged or defective upon receipt. Images/videos must be provided upon claim of defect or damage. Presses returned for exchange will be inspected to confirm complaint is not the result of misuse, improper operation or any other damage inflicted after its receipt.

To inquire about an exchange or replacement and receive a return authorization contact us via email at customer.support@rosinbomb.com. All authorized returns and exchanges should be sent to:

ROSINBOMB
2810 S. 24th Street, Unit 103,
Phoenix, AZ 85034
480-867-3472