FAQs

Shipping & Returns

• Do you ship worldwide?

We do! International customers may be subject to additional shipping costs as well as any local country importation fees, tariffs or taxes that are applicable.

• How will my order be shipped?

ROSINBOMB ships via FedEx and USPS. Unfortunately, we do not ship presses to P.O. Boxes. Physical addresses are required for all press purchases.  We also require a signature receipt for all press shipments. ROSINBOMB orders are sent in plain brown boxes with no insignia markings. 

Please email us at
customer.support@rosinbomb.com within 48 hours of arrival to notify us of any concerns or questions.

If your order is stock and we process the charges to your credit card, it will generally ship within 3 business days from the date of your order and should be delivered within 5-7 business days. We will send you the tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at customer.support@rosinbomb.com

• What is the product warranty?

ROSINBOMB backs all presses with a 1 year warranty on all electronic parts and a 5 year warranty on structural material and hard parts to original purchaser only. Warranty excludes misuse or abuse to product and customer is responsible for shipping to and from factory.

Any type of alterations or disassembling of product voids the factory warranty.

To view the complete warranty, click HERE.

• Are Rosinbomb products eligible for return?

ROSINBOMB presses are eligible for return within a 14 day window of receiving your purchase.

Returns must be unused in original packaging and are only applicable the original purchaser.

*Note: Rosin and Sift bags are categorized as consumable items and are final sale, therefore they are not returnable.

To view the entire returns & exchanges policy, click HERE.

Account

• What is the privacy policy?

Privacy Statement

SECTION 1
WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2
CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customer.support@rosinbomb.com.

SECTION 3
DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4
SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5
THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

 

SECTION 6
SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7
COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

 

SECTION 8
AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence.

 

SECTION 9
CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at customer.support@rosinbomb.com.

• How can I contact Rosinbomb with any additional questions or comments?

If you have questions or comments on pressing or ROSINBOMB presses and accessories, please email customer.support@rosinbomb.com.  We’d love to hear from you.

Additional Questions

• What is Rosin?

Rosin is a solventless extraction made through the mechanical process of applying heat and pressure to “press” out the terpene and cannabinoid rich resin from cured flower or hemp. Because ROSINBOMB presses are plug-n-press, this process is extremely simple and occurs near instantaneously and requires virtually no professional expertise in the field of botanical extractions. ROSINBOMB uses heat and pressure to liquify and press out the plant’s essential oils. This resin rich sap will then reconstitute on the parchment paper, ready for collection. After scraping the parchment paper, the waxy residue collected will be clean and ready to dab.

• Is any set-up required prior to use?

No. ROSINBOMB presses are self-contained units. Our units are plug-n-press.

You're able to begin using your press straight out of the box.

• How should material be prepped to deliver the best yield?

  • We recommend you break material down into 1/2” pieces, removing small sticks or stems.
  • It is not advisable to grind material as it may adversely affect taste and color.
  • Create a puck from organic materials by compressing materials prior to pressing.

• What is the recommended plate temperature?

Generally, recommended temperature for pressing material varies between 190°F-220°F.

ROSINBOMB press plates are heated and made of powder-coated, aircraft-grade aluminum for strength and performance. Temperature is controlled by the user.  The press comes to the customer programmed to an average recommended temperature for flowers of 220 degrees Fahrenheit.

All ROSINBOMB presses are adjustable between ambient temperature and 300 degrees Fahrenheit. The heat differential from the outside to the center of the plate is approximately 2° Fahrenheit.  If you order a 230V unit, your unit will show Celsius on the heat temperature display.  110V units display temperature in Fahrenheit.

• How much pressure is generated?

The ROSINBOMB Rocket delivers 1,500+ lbs of force and the M50 delivers 5,000 lbs of force with no air compressor or additional equipment required.  

• What type of yield can be expected?

Yield is largely driven by the moisture content and the quality of the organic material being pressed.  However, yield can also be improved by employing good pressing techniques, like creating a puck to focus the plate’s strike point, taking 2 presses on each puck after the rosin has begun to flow and pressing bottle tech style when using bags.

• What is "Bottle Tech Style"?

Bottle Tech Style is the preferred method of pressing.

Step 1- Form material into a puck-like shape. This can be accomplished by using the ROSOINBOMB Bomb Loader.
Step 2- Place puck into a ROSINBOMB flower bag.
Step 3- Place paper on bottom plate.
Step 4- Place bag with puck on top of paper.
Step 5- Place a second pice of paper on top of bag/puck.
Step 6- Press 'UP' button on your ROSINBOMB press to the point where the bag/puck are firmly in place - allow the material to warm (30 seconds to 1 minute).
Step 7- Press your material. After approx. 1-2 mins, release plates and press again.

• What is the difference between the Rocket and the M-50?

The ROSINBOMB Rocket is so compact, it can fit inside a backpack, weighs only 13 lbs and will apply 1,500+ lbs of force. The unit is extremely quiet and does not require a noisy compressor to function.

Designed and Manufactured in the USA from solid stainless steel.
Able to crush up to 5 grams, depending the density of your material
Pulls only 3 amps at full pressure
Only 10 inches tall
Weighs 13 lbs

The ROSINBOMB M-50 weighs only 35 lbs and will apply 5000+ lbs of force with 3.5 amp power draw at max press. The machine is compact and only 16 inches tall. It does not require a noisy compressor to achieve maximum force.
Designed and Manufactured in the USA from solid stainless steel.
We recommend batch processing for best quality results. Contact us for multiple M-50 production setup guidelines for your business.
Able to crush up to 14 grams depending the density of your material
Pulls only 3.5 amps at full pressure
Only 16 inches tall
Weighs in at 35 lbs

• How often should my press be powered down?

It is recommended that ROSINBOMB presses be unplugged when not in use.

• Are Rosinbomb products available in stores?

Yes. ROSINBOMB presses can be found at high quality vendors in the U.S., Australia, Canada, Germany and the U.K. 

Contact customer.support@rosinbomb.com to see if there is a distributor near you.

• What is the standard ordering process?

All purchases can be made 24/7 at www.rosinbomb.com.

ROSINBOMB accepts credit and debit cards as well as PayPal.

You will receive an email confirming your purchase.

Unfortunately, we do not accept cash, checks or money orders.

International customers are responsible for all local taxes, duties and fees.  

If an item or an existing order becomes unavailable, it will be placed on backorder.
ROSINBOMB will contact you regarding the status of your order.